Key customer use case applications of CBP
Industrial Manufacturing - Resource Management
Surrette Battery implemented DTO modeling to improve production visibility and optimize resource utilization. By building a detailed, end-to-end model of work centre activities and labour requirements, they identified constraints, validated data quality, and enabled more confident, data-driven decisions around process improvements and future investments.
CPG Manufacturing - Financial Visibility
Crosby Foods created a DTO to gain clear visibility into production capacity, improve cost accuracy, and strengthen profitability decisions. By creating an integrated model of operations and financials, they identified efficiency gains, product cost gaps, and enabled more confident, data-driven planning.
Food Manufacturing - Process & Labour Visibility
Made with Local, an energy bar and cookie manufacturer, used CBP-DTO modeling to gain full operational visibility across their production lines. Key outcomes included quantified labour efficiencies, identification of process bottlenecks, accurate customer-specific product costing, and a positive ROI — providing a strong foundation for scaling their business.
Public Sector - Loan Processing/Management
Nova Scotia Crown Lending Agency moved beyond manual, spreadsheet-based budgeting with a CBP-powered Digital Twin — building a full operational model of their lending programs in just 9 weeks. The result: real constraint visibility, scenario simulation, and dramatically improved financial budget forecasting confidence across a complex, multi-program portfolio.
Public Sector - Passport Processing
Canada's Passport Program is a cross-functional responsibility managed by IRCC and delivered through Service Canada and Global Affairs Canada. With 300+ service locations, online and mail-in options, and 27 million passports in circulation, the program faced significant backlogs following the lifting of COVID-19 travel restrictions.
Public Sector - Benefits Application Processing
Veterans Affairs Canada used CBP-DTO modeling to transform its Disability Benefits process, integrating Value Stream Mapping, workload analysis, and business process modeling across key staff roles. The pilot identified 35 pain points, 20 improvement opportunities, and delivered an interactive resource planning and scenario simulation model for ongoing decision-making.